Plantronics + Polycom. Now together as Poly Logo

RPCS "IVR PROBELM" message file name is missing

SOLVED
Boukentar
Occasional Contributor

RPCS "IVR PROBELM" message file name is missing

Hello Poly community,
 
 Please i need from you a little help.    i m facing a small problem with IVR on my RPCS   when i want to add an IVR i got this Error failed to add conference ivr service message file name is missing   any idea ?
 
please see scenshoot attached.
 
 
 
 
 
Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPCS "IVR PROBELM" message file name is missing

Hello @Boukentar ,

 

Welcome to the Poly Community.


as you have not provided many details around this setup us community volunteers would need to spend extra time chasing this. I suggest you familiarize what details you should post in the future and in the meantime work directly with Poly support or your Poly reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPCS "IVR PROBELM" message file name is missing

Hello @Boukentar ,

 

Welcome to the Poly Community.


as you have not provided many details around this setup us community volunteers would need to spend extra time chasing this. I suggest you familiarize what details you should post in the future and in the meantime work directly with Poly support or your Poly reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2