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RPRM DVD Installation

SOLVED
ali4yaqubi
Frequent Advisor

RPRM DVD Installation

Hi, 

 

 

I have purchased a new RealPresence Resource Manager (RPRM) and there is no DVD installation with it! 

 

Could you please tell me that if there is a way to get the DVD software from internet or polycom websites. 

 

Thanks and looking forward to hear from you. 

 

Ali 

 

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPRM DVD Installation

Hello ali4yaqubi,

you should be simply reaching out to your Polycom reseller who sold you the RPRM as the DVD should have been delivered.

 

Alternatively please contact our Polycom support team as you obviously have a valid license for the unit to be installed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPRM DVD Installation

Hello ali4yaqubi,

you should be simply reaching out to your Polycom reseller who sold you the RPRM as the DVD should have been delivered.

 

Alternatively please contact our Polycom support team as you obviously have a valid license for the unit to be installed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2