Real Present Desktop and Windows 10


Real Present Desktop and Windows 10

Are there any known issues of Windows 10 machines using Real Presence Desktop? Every person in our agency who has switched over to a Win 10 machine is getting ‘Invalid User Name or Password” back from Resource Manger when they try to register to it with Real Presence Desktop.    I can take their login on my Windows 7 and it works just fine.  

Message 1 of 3
Polycom Employee & Community Manager

Re: Real Present Desktop and Windows 10

Hello @rswatson,

welcome to the Polycom Community.

It is always useful to include the currently used Software version for all products mentioned as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Real Present Desktop and Windows 10

Sorry I forgot to put the software revs in my previous.


The Resource Manger is 10.1.0_87


The Real Presence Desktop is 3.8.1


The PC is using Windows 10

Message 3 of 3