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Real Present Desktop and Windows 10

Frequent Visitor

Real Present Desktop and Windows 10

Are there any known issues of Windows 10 machines using Real Presence Desktop? Every person in our agency who has switched over to a Win 10 machine is getting ‘Invalid User Name or Password” back from Resource Manger when they try to register to it with Real Presence Desktop.    I can take their login on my Windows 7 and it works just fine.  

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Polycom Employee & Community Manager

Re: Real Present Desktop and Windows 10

Hello @rswatson,

welcome to the Polycom Community.

It is always useful to include the currently used Software version for all products mentioned as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Frequent Visitor

Re: Real Present Desktop and Windows 10

Sorry I forgot to put the software revs in my previous.


The Resource Manger is 10.1.0_87


The Real Presence Desktop is 3.8.1


The PC is using Windows 10

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