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Real connect sound issues - RMX video endpoints unable to hear skype participants

Occasional Contributor

Real connect sound issues - RMX video endpoints unable to hear skype participants

Hi guys,

We are having sound issue between Skype and RMX in a realconnect environment.

Video endpoints connected to RMX are not able to hear SFB randomly in a middle of a call and sound comes and goes randomly.

SFB participants are able to hear each other and also RMX connected VC endpoints but VC endpoints connected to RMX can only hear other VC endpoints and not SFB participants.

Video is working.

There are no mute signs on the RMX or in the skype rooster.

Are you aware of such issue? We recently upgraded the RMX to version 8.7.5.6, can it be related?

This is not happening all the time and we weren’t able to simulate this yet, only when users complain we are joining the session and we see the issue…

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3 REPLIES 3
Advisor

Re: Real connect sound issues - RMX video endpoints unable to hear skype participants

We saw similar issues in our environemnt and eventually resolved by disabling the Noise Block feature on the RMX's.

Message 2 of 4
Advisor

Re: Real connect sound issues - RMX video endpoints unable to hear skype participants

It's also worth noting that we did not experience any adverse effects by disabling Noise Block, and we have over 4000 endpoints and a huge call volume.

Message 3 of 4
Highlighted
Regular Visitor

Re: Real connect sound issues - RMX video endpoints unable to hear skype participants

This is the answer. We dealt with the issue in production for a long time. We eventually diasabled noise block on the RMXs and it is not perfect. No negative effects noticed.

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