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Recording Messages & Message File Format

SOLVED
robertgardner
Advisor

Recording Messages & Message File Format

I would like to record a few messages that get played during out video conferences on the RMX2000.

They are for:

1. Entry Queue IVR Service - General Welcome Message

2. Entry Queue IVR Service - Request Conference ID

3. Entry Queue IVR Service - Retry Conference ID

etc.

 

What is the best tool to use to record these messages?

What format should they be in?

 

 

 

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
robertgardner
Advisor

Re: Recording Messages & Message File Format

I've discovered that if you copy the sndrec32.exe from Windows XP c:\windows\system32 folder to the Windows 7 machine, it works fine.

 

So I now now record WAV files again.

 

 

View solution in original post

Message 4 of 4
3 REPLIES 3
simons
Polycom Employee

Re: Recording Messages & Message File Format

Robert,

 

To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that recorded message can be saved as a Wave file (*.wav format) and that the recorded format settings are as defined in steps 4 and 5 on page

15-29. The files are converted into the RMX internal format during the upload process.

 

See the section  - Creating Audio Prompts and Video Slides in the following link:

 

RMX Administrators Guide

 

S.

Message 2 of 4
robertgardner
Advisor

Re: Recording Messages & Message File Format

We have recently upgraded all our PCs in the office to Windows 7 from WIndows XP.

 

Windows XP comes with Sound Recorder utility that allows you to create and save wav files. But in Windows 7 the Sound Recorder only allows you to save it as a WMA file. (stupid Microsoft).

 

Does anyone know of a free utility that can be used to record wav files on a Windows 7 PC?

 

Message 3 of 4
robertgardner
Advisor

Re: Recording Messages & Message File Format

I've discovered that if you copy the sndrec32.exe from Windows XP c:\windows\system32 folder to the Windows 7 machine, it works fine.

 

So I now now record WAV files again.

 

 

View solution in original post

Message 4 of 4