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Rmx software upgrade fail

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Frequent Advisor

Rmx software upgrade fail

I currently have my rmx on version 8.1.7.35 and have no joy to upgrading to 8.1.7.37 or 8.2.0 or 8.3.

Then when starting the software upload i receive error that mcu software is not supported.

None of the software releases after 8.1.7.35 does not work.

Please advise urgently?

Thanks,
Message 1 of 8
7 REPLIES 7
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Polycom Employee

Re: Rmx software upgrade fail

What kind of MPM card(s) is/are installed in your RMX?

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 2 of 8
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Frequent Advisor

Re: Rmx software upgrade fail

Mpmx
Message 3 of 8
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Polycom Employee

Re: Rmx software upgrade fail

Go to Administration -> System Information. What is the memory Size and Card Configuration Mode?

 

Also, on that same screen, click on CPU info and tell me what it says for Flash Size.

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 4 of 8
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Occasional Visitor

Re: Rmx software upgrade fail

I have same problem.

Memory size : 1024MB

Card Configuration mode : MPMx

but i can't see the CPU and flash size

Please let me know how to solve this issue. 

Highlighted
Frequent Advisor

Re: Rmx software upgrade fail

1024MB

MPMx

 

I cannot restore to any software version, nor Can I restore my configuration made for software version 8.1.7.35

 

What can I do?

Message 6 of 8
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Polycom Employee & Community Manager

Re: Rmx software upgrade fail

Hello SpattiBall,

 

Simply contact support and they will assist you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
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Honored Contributor

Re: Rmx software upgrade fail

A possible reason for failure is that you have outdated chassis type B (ASY2100B-L0). You can check this in Hardware Monitor.

According to RMX Hardware Guide -> RMX Chassis Types: "The environmentally friendly D or E-type chassis (indicated by the letter D or E in the Part Number) is required for use with MPMx/MPMRx card(s)."

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 8 of 8