What kind of MPM card(s) is/are installed in your RMX?
Go to Administration -> System Information. What is the memory Size and Card Configuration Mode?
Also, on that same screen, click on CPU info and tell me what it says for Flash Size.
I have same problem.
Memory size : 1024MB
Card Configuration mode : MPMx
but i can't see the CPU and flash size
Please let me know how to solve this issue.
I cannot restore to any software version, nor Can I restore my configuration made for software version 220.127.116.11
What can I do?
Simply contact support and they will assist you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
A possible reason for failure is that you have outdated chassis type B (ASY2100B-L0). You can check this in Hardware Monitor.
According to RMX Hardware Guide -> RMX Chassis Types: "The environmentally friendly D or E-type chassis (indicated by the letter D or E in the Part Number) is required for use with MPMx/MPMRx card(s)."