[Software] RMX, RPCS and VE Software 8.8 is GA

Polycom Employee & Community Manager

[Software] RMX, RPCS and VE Software 8.8 is GA

Products: RPCS 1800, 2000, 4000 and Virtual Edition


V8.8 is a maintenance release with several bug fixes as listed in the Release Notes




In a RealPresence Clariti environment, install or upgrade to RealPresence DMA 7000 system version 10.0 or greater before installing or upgrading to RealPresence collaboration Server version 8.8. When licensed as part of Polycom® RealPresence Clariti™, the RealPresence Collaboration Server version 8.8 and above will only work with the RealPresence DMA system version 10.0 and above, and it will block incoming and outgoing SIP and H.323 calls that are not routed through the RealPresence DMA system with the following exceptions:

  • Dial-in and Dial-out participant PSTN/ISDN calls
  • RealConnect calls
  • Cascading link calls
  • Recording link calls
  • Calls involving MMCU (SoftBlade)

This means the following types of calls will fail in a RealPresence Clariti licensing environment:

  • Calls routed directly to RMX will be rejected with error code 6060
  • Inbound calls from alternate SIP registrar
  • Direct meeting room calls and entry queues (EQ)/meeting room (MR) calls
  • MCU prefix-based calls
  • RMX SIP Trunk calls
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.