Unable to Join a WebSuite meetings with both RPD/RPM/ROOM ENDPOINTS and WebClients on the same call

Occasional Advisor

Unable to Join a WebSuite meetings with both RPD/RPM/ROOM ENDPOINTS and WebClients on the same call

So i have a clariti deployment with MEA and the WSP installed but no RPAD yet

both local and domain users and authenticate and join WebSuite Scheduled conferences, however i cannot join  Room endpoints,RPD/RPM and websuite client in the same scheduled webconf meeting.

I can either have only webclients in the meeting or only room endpoints in the meeting. 

 

I have attached a screenshot the DMA report for an RPD that couldnt join a scheduled meeting.

 

I am running the latest versions of all the Polycom Servers- RPRM,DMA, WSP,MEA, RPCS VE,

 

I am hoping anyone with a similar experience can help. Do i need to configure any flags on the RPCS for WebRTC support because i have enabled same on the DMA template and on the WSP and MEA.

 

 

 

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Occasional Advisor

Issue Joining Skype for business meeting Scheduled from outlook via Websuite

Could anyone please help with suggestion on how to resolve the issue with joining a Skype meeting scheduled from outlook with websuite client.

The Websuite clients are able to join other VMR created on the DMA or RMX and it is also possible to join same SFB MS outlooked scheduled meetings from Polycom endpoint GS,HDX, RPD and RPM's.

 

I have included a screenshot of the error message while joining from websuite

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Polycom Employee & Community Manager

Re: Issue Joining Skype for business meeting Scheduled from outlook via Websuite

Hello @Akpevwe Egbelughe,

 

welcome to the Polycom Community.


Community members will reply if they have an answer.

 

If your issue requires Polycom Support please work with your Polycom reseller to get this raised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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