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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-15-2014 04:02 AM

HP Recommended

Hello All,

 

Would you please tell me that how to:

 

Upgrade the System Software RMX 4000 to the latest version?

 

Thanks and looking forward to hear ASAP.

Ali

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2014 05:02 AM

HP Recommended

Hello Ali,

the community is not a replacement for the usual Polycom support process so I kindly ask you to set your expectations as maybe nobody will reply for multiple hours or days.

 

Even if someone replies this may not be to a level that you assume you are receiving and expected answer in detail.

 

The only official method to receive support ASAP is via your Polycom reseller depending on your warranty and service contract status.

 

It is always useful to include the currently used software version as answers may depend on this.

This also allows yourself and others to check against current software release notes for any possible limitations.

 

Upgrading to a higher version may also require a valid license key.

 

The above mentioned release notes also state the RMX 1500/2000/4000 Software Upgrade Procedures. The Admin Guide should also be consulted for Upgrade / Downgrade Guidelines.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-15-2014 05:02 AM

HP Recommended

Hello Ali,

the community is not a replacement for the usual Polycom support process so I kindly ask you to set your expectations as maybe nobody will reply for multiple hours or days.

 

Even if someone replies this may not be to a level that you assume you are receiving and expected answer in detail.

 

The only official method to receive support ASAP is via your Polycom reseller depending on your warranty and service contract status.

 

It is always useful to include the currently used software version as answers may depend on this.

This also allows yourself and others to check against current software release notes for any possible limitations.

 

Upgrading to a higher version may also require a valid license key.

 

The above mentioned release notes also state the RMX 1500/2000/4000 Software Upgrade Procedures. The Admin Guide should also be consulted for Upgrade / Downgrade Guidelines.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-19-2014 10:44 PM

HP Recommended

Hello Steffen,

 

Becuase I was in harry and so sorry for my word and now FYI, my problem has been solved.

 

Thanks,

Ali

 

Was this reply helpful? Yes No

‎11-19-2014 11:38 PM

HP Recommended

Hello Ali,

for the sake of other users would you mind sharing how you solved your issue?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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