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VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP ?

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Frequent Advisor

VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP ?

We have CMA with VBP(E/ST) and today we start to use PRM and AD. So, could we keep using the legacy CMA and VBP? Our 2 RMX is on 7.8 version because we still not bought premier, it could be a problem to our CODECs(VSX7K/HDX6K,HDX8KEE,GROUP500)?

 

Regards

André Castro,



Message 1 of 11
10 REPLIES 10
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Valued Contributor

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

Polycom new VC infra componets having so much issue than the previous one so if all are well with older components then no need to make operational new componets.

 

BR

Yash

BR
Yash
Message 2 of 11
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Frequent Advisor

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

Yash,

 

Have you ever had trouble in new solutions like AD, PRM and CA? Our VBP-E will be the gateway.

André Castro,



Message 3 of 11
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Valued Contributor

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

I have personally experinced so many issue with polycom solution.

 

BR 

Yash

BR
Yash
Message 4 of 11
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Polycom Employee & Community Manager

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

Hello acastro,

every Polycom product comes with release notes which state what other Polycom and third party infrastructure it has been tested.

 

Before upgrading this must be consulted and if ever in doubt a Polycom sales engineer can advise what versions are recommended.

 

@YashPal,

 

as mentioned already in numerous replies here and other forums please open an official Polycom support Ticket via your Polycom reseller.

 

Without this we cannot troubleshoot your customers environment.

 

Posting here or in other forums is not opening a ticket and we cannot action on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 11
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Valued Contributor

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

@Steffen

 

Is this support community for those who have opened ticket with Polycom

 

As far as other open comunities are concorned, you can not restrict tech guys to share their experiences on that.

 

Polycom do not have rights to do so for all open tech communities.

 

BR

Yash

BR
Yash
Message 6 of 11
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Polycom Employee & Community Manager

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

Hello Yashpal,

 

We have been over this so many times and I have stopped counting.

 

You and every other community member can post questions or solutions within the Polycom community and attempt to help each other with no restrictions. This is the whole Idea behind the community.

 

What you cannot do is expect to post a problem or describe and issue and then await an answer for every single post.

 

As stated within the community:

 

On this forum, you can share information about Polycom products and services and seek help from other partners or product owners. If you know a solution to a problem posted here, we encourage you to help others by sharing your resolution. You can also use this forum to exchange ideas on how to make best use of your devices or share some of your success stories using Polycom solutions.

The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.

 

The above clearly outlines that if you are requiring assistance you need to contact us via your Polycom reseller.

 

On multiple occasions you have used verbiage pointing discussed issues back at what you called “Support” and I had therefore asked for a service ticket number so I could follow this up. So far you have not yet provided this.

 

As also explained to yourself here and in other communities you have unfortunately a habit to not updating any of your prior posts and I therefore have explained that any new posts of yourself or other aliases will be closed until you do so.

 

I just wanted to ensure that yourself and others reading your posts understand that at this present time I am not aware of any cases that you have raised with Polycom support directly.

 

In your own or your end customers interest I therefore kindly again  want to ask to raise any support issues you encounter via the official channels so we can professionally support you and track the issues as this will also help other customers who may have similar issue.

 

This also ensures that you are being kept up-to-date on any new releases , updates, hot fixes or security issues and guarantees that you or your end customer get the most out of their Polycom equipment.

 

Following these steps ensures yourself and the customer to receive the professional support that is required and avoids disappointment by trying to fix these challenging circumstances without access to the correct tools and information.

 

If you still want, for support related issue, to pursue not dealing with a professional service organization and rather approaching this as a DIY solution to be aware that you are depriving yourself and your customer.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
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Valued Contributor

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

its better to deactivate my community account.

 

This behaviour or any OEM can impact its bussiness.

 

Please do let me know if you can do so. if any individual proffectional can not share his/her experencies about product so i think its waste of time to be more on here.

 

I have noticed that you are consisternly prompting me only over here and other proffectional community.

 

If Polycom relly want so they can kick me out from this community anytime.please let me know what do you want me to do whether keep me active here or you will kick me out from here.

 

BR

Yash

BR
Yash
Message 8 of 11
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Polycom Employee & Community Manager

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

Hello Yash Pal,

 

I did not ask you to deactivate your account.

 

All I have asked you to be is a team player and follow up your old post’s.

 

The business Impact, as a result of yourself not doing so, for your customer is my main concern and I have outlined this on multiple occasions here and in the other professional community.

 

You may not be aware of this but being a Moderator in this community is not my day job. I am a Senior Product Support Specialist in Tier 3 support so I can hopefully easily judge if a post within this or other community’s requires the assistance of Polycom support or if other community members can assist. My personal participation within this and other community’s is done during spare working hours, on evenings or on weekends in order to help others.

 

Based on this judgment I suggested in the past to yourself and other users the correct way to handle this.

 

Due the lack of feedback, from your self’s once someone has responded with a likely solution, within this community and other community’s I have therefore taken the action to close any of your new posts unless your old ones are followed up.

 

I have also encouraged others in other community’s to look at your prior post’s so they can decide for themselves if they want to continue helping you without receiving any feedback.

 

Looking at just your 2012 participation's only:

 

Above 13 post's are just an example where service affecting or other issues are described back in 2012 and have never been followed up. I do struggle to believe that even just part of these are still unresolved.

 

By not following up the above, just as an example over the years, you are depriving the very much other members that try and help you and others.

 

The above list is only part of post's in that year and yourself and others can go and look at all others leading up to this point.

 

To my knowledge you have in the past referred to your posts in community's as tickets or communication with support but have so far never provided a Polycom service ticket reference.

 

Our support team and our resellers are here to help anyone and if you are within warranty or have a valid service ticket this is free of charge.

 

If you do not match the above you still always have the possibility of paying per incident as any other support organization does.

 

A Community can only provide so much help as any member is willing to give back.

 

I do sincerely hope that you have another look at my reply and understand that I am not trying to discourage you to post here or in other places but you do need to understand the limitations of the medium and the impact or consequences it will have on your customers who purchased ours or other solutions in the long term by refusing to follow the correct escalation procedures.

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
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Valued Contributor

Re: VNOC - RESOURCE MANAGER + ACESS DIRECTOR + RMX 7.8 is an good idea? Could I keep using CMA + VBP

all of them is still opened and will keep you posted once they will get resolved

 

BR

Yash

BR
Yash
Message 10 of 11