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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi  Team,

 

Pls. tell  me what are the reason for increasing the virtual memory of MGC+100.

 

How to resolve this issue?

4 REPLIES 4
HP Recommended

Hello ShivamVerma,

welcome to the Polycom Community. I have moved your post to the correct section.

How does the issue manifest itself and what impact has it got on your infrastructure?

 

It is also useful to provide the current software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

60 sites are connected during the conference and at once this issue arise. From MGC manager  we are unable to delete or add the participant. After few minutes  MGC start up automatically.

 

S/W ver. 9.0.1

 

HP Recommended

Hello ShivamVerma,

 

the MGC support page shows 9.0.4 as the latest release so this should be considered to be tested first.

 

I would suggest you work with your Polycom reseller to raise a ticket with Polycom support if the issue still occurs as you would require our support team to troubleshoot this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 

We will escalate to PGS Team.But can u tell us one reason why the virtual memory exceed to much during conference.

 

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