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Virtual Memory issue

Highlighted
Occasional Advisor

Virtual Memory issue

Hi  Team,

 

Pls. tell  me what are the reason for increasing the virtual memory of MGC+100.

 

How to resolve this issue?

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Virtual Memory issue

Hello ShivamVerma,

welcome to the Polycom Community. I have moved your post to the correct section.

How does the issue manifest itself and what impact has it got on your infrastructure?

 

It is also useful to provide the current software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Advisor

Re: Virtual Memory issue

60 sites are connected during the conference and at once this issue arise. From MGC manager  we are unable to delete or add the participant. After few minutes  MGC start up automatically.

 

S/W ver. 9.0.1

 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Virtual Memory issue

Hello ShivamVerma,

 

the MGC support page shows 9.0.4 as the latest release so this should be considered to be tested first.

 

I would suggest you work with your Polycom reseller to raise a ticket with Polycom support if the issue still occurs as you would require our support team to troubleshoot this.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Advisor

Re: Virtual Memory issue

 

We will escalate to PGS Team.But can u tell us one reason why the virtual memory exceed to much during conference.

 

Message 5 of 5