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What is MPM license? how to enter the MPM license?

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What is MPM license? how to enter the MPM license?

I see: "Polycom Knowledge Base IP network service error on install of RMX (16157)" there is mention of MPM license.
But i do not know how to get MPM license, and how to enter MPM license for RMX 1500. 

Look forward to the tutorial.

 

Thanks & best regards,

Nguyễn Trọng Thiều.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: What is MPM license? how to enter the MPM license?

Hello thieunt@sunivy.com,

welcome to the Polycom Community.

The RMX Admin Guide is quite clear on this.

 

A MPMx or MPMRx is a Media Card Type and the different cards offer different features in relevance to their performance.

 

A Polycom reseller should be able to answer your follow up questions


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: What is MPM license? how to enter the MPM license?

Hello Steffen Baier,

I searched in RMX Admin Guide, but did not see the guide MPM license. Can you tell me where it is located?

Our RMX also faulty:  MPM startup incomplete: No Media IP for this card'

Thank, Best Regards

Nguyen

Message 3 of 4
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Polycom Employee & Community Manager

Re: What is MPM license? how to enter the MPM license?

Hello @trongthieu,

This is now going into support territory.

 

You can search the Admin Guide and I am quite sure I replied to you in another post mentioning the page.

 

This issue needs to be looked at by support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4