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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-05-2012 10:03 PM

HP Recommended

Hi All,

 

 

The error code #2038 is occuring in CMA whille uploding a Custom image over there.

 

 

Can anyone help me out to fix this issue??

8 REPLIES 8

‎11-06-2012 02:22 AM

HP Recommended

Hello YashPa;,

  • What CMA Software Version?
  • Have you checked the Jserver logs ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-06-2012 02:41 AM

HP Recommended

softare version is 6.0.2.

Was this reply helpful? Yes No

‎11-06-2012 02:44 AM

HP Recommended

Hello YashPa;,

  • Have you checked the Jserver logs ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-07-2012 11:38 AM

HP Recommended

Can you attach the image for us to try?

 

S.

Was this reply helpful? Yes No

‎11-07-2012 09:19 PM

HP Recommended

Hi Simons,

 

 

Attached doc is for your refrence.

 

 

Regards

 

Yashpal

 

 

 

Was this reply helpful? Yes No

‎11-08-2012 03:45 AM

HP Recommended

Hello YashPal,

  • Have you checked the Jserver logs ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-08-2012 03:57 AM

HP Recommended

Hi Steffen Baier,

 

Attached file is jserver logs.give your attempt help me to get this fix.

 

Regards

 

Yashpal

GetAllLogs_201208Nov_161109.zip
Was this reply helpful? Yes No

‎11-08-2012 04:15 AM

HP Recommended

Hello YashPal,

 

the community is not a replacement for the usual Polycom support structure and my question was if you have checked the jserver logs rather than you attaching the Getalllogs.

 

If you find an issue with your installation you can discuss this with members of the community but troubleshooting should be done via your Polycom reseller in order to raise a ticket with Polycom support.

 

If you still believe that other members of the community should look at your logs you should at least state the time and date when you attempted to upload the new image.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.