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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-12-2014 05:10 AM

HP Recommended

Hello, 

 

i   have polycom RMx 2000 and i made an ISDN connecivity to my RMX , but it is showing he status as MAJOR , and span status as RED ALERT..

The alert generated at the bottom says NO CLOCK SOURCE.

In one of your discussion regarding the same issue , you have suggested to add flag..ISDN CLOCK SOURCE =YES.

I am unable to add the flag also

 

kindly help me regarding the issue.

8 REPLIES 8

‎05-12-2014 06:18 AM

HP Recommended

Having at least one clock source is mandatory for ISDN connections. NO CLOCK SOURCE alert indicates that the system could not use any of the connected ISDN spans as clock source. You have to contact with your provider for more details.

 

The flag you refer to is "SYSTEM_NORMAL_WITH_SINGLE_CLOCK_SOURCE = YES" and is used to avoid the Red Alarm when only one span is connected.

 

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‎05-12-2014 11:17 PM

HP Recommended

Thanks Mike, 

 

 I am not able to diagnoss whether the poblem is in  physical line connected to the RMX or in  ISDN configuration of RMX

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‎05-13-2014 12:09 AM

HP Recommended

I have same problem... and ISDN service provider has shows that thair line is working but still it shows " no clock source  " and red led glow to rear panel of rtm isdn port... can somebody help me its very urgent... i am not able to understand .. is there any rmx configuration issue or ISDN line problem??

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‎05-13-2014 12:39 AM

HP Recommended

Colleagues,

 

You need to work with Polycom Support team to resolve the problems.

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‎05-13-2014 03:07 AM

HP Recommended

I have same problem... and ISDN service provider has shows that thair line is working but still it shows " no clock source  " and red led glow to rear panel of rtm isdn port... can somebody help me its very urgent... i am not able to understand .. is there any rmx configuration issue or ISDN line problem?? 

 

please anybody help me .... i have to reslove this issue today .... very urgent... help me 

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‎05-13-2014 04:38 PM

HP Recommended

Hello praveenktr63,

welcome to the Polycom Community.

As already replied by Mike 30 minutes after your Original post you will need to report this to Polycom support via your Polycom reseller.

 

The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-06-2014 05:47 AM

HP Recommended

there is a SIP trunk esteblished between DMA 7000 and IBM SameTime and also tcspi adopter for multiparty conferencing from sametime client via RMX 2000. here problem is that, when we are in intranet , then multyparty conference esteblished from sametime via rmx 2000 but when we are in internet and login into IBM sametime and  try to do multipary conference from sametime via rmx then it is not esteblished . point to point video call connected from sametime client on internet...please help me to resolve this issue.  

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‎06-06-2014 06:06 AM

HP Recommended

Hello praveenktr63,

 

the Polycom community is not a replacement for the Polycom support Infrastructure.

 

Twice replies to your post have advised you to report this to Polycom support via your Polycom reseller.

 

The only way for yourself to receive support in this matter is to contact support as outlined above.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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