Showing results for 
Search instead for 
Did you mean: 

Soundstation IP 6000 获取不到ip地址

Occasional Visitor

Soundstation IP 6000 获取不到ip地址

请教一个问题, 我在ethernet menu中设置了DHCP自动获取,然后输入了IP gateway,保存后重启显示“could not download 0004f2f923ed.cfg, using existing configuration”,之后显示“error, application is not present” 然后不断重启,请问应该怎样解决?谢谢。
Polycom Employee & Community Manager

Re: Soundstation IP 6000 获取不到ip地址

Hello alexchen1989,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2