Plantronics + Polycom. Now together as Poly Logo

Ringing polycom on +1 888 248 4143 and then Option 4 for Video - 40 seconds wasted every time.....

Occasional Visitor

Ringing polycom on +1 888 248 4143 and then Option 4 for Video - 40 seconds wasted every time.....

"Beginning November 3rd 2008, Polycom will be charging a per incident fee to support certain products not covered by a service contract or warranty. If you have questions about this charge, please ask your support representative or check our website at double you, double you, double you, dot, Polycom, dot com, forward slash support forward slash PPI"


40 seconds! 40 seconds is how long I have to listen to this monotonous voice blabbing on about the same thing every time I need to speak to support after pressing option 4.

 

Do you think we are mugs! - If this has indeed been the policy since 2008 - and we're now in 2013 - do you not think we've got the message by now? Do we still need to listen to this every time we dial in?

 

You don't even offer us the option to bypass the **bleep** message. Have you ever heard of efficiency?

 

It's not often I create an account to let an organisation know how frustrated I am, because no other organization I know of forces you to listen to such a long irritating irrelevant outdated mundane message.

 

Please sort your act out for the sake of god or at least let us bypass it for purposes of sanity.

 

Message 1 of 2
1 REPLY 1
Valued Contributor

Re: Ringing polycom on +1 888 248 4143 and then Option 4 for Video - 40 seconds wasted every time...

Hello Amster,

 

Thank you for your feedback regarding the Polycom phone support.  I agree with your comment, because I have experienced the same issue myself.  This morning I have forwarded your message and escalated to the support management team. Suggested them to look into the possibility of allowing users who have heard that message before to bypass that messgae in future calls. They said they will look into it and update me when there is news.

 

Thank you again for the input.

polylily 

Polycom - Unleash the Power of Human Collaboration
Message 2 of 2