Savi 8210 UC. Dell Laptop with Bluetooth dongle and Bluetooth mouse and Keyboard. I installed the Desktop Hub software and it disabled my Bluetooth dongle and attached Mouse and Keyboard. Why ?
Hello @XJW ,
Welcome to the Poly Community.
This is very unlikely, and not a known issue. HUB is like any other software on your operating system and it has no way to interfere with Bluetooth devices. It specifically looks for Poly headsets via USB connections when you use HUB. Pleas try the basic troubleshooting for Bluetooth accessories as advised by Dell support link:
You can also look for 2nd link below which also suggests some useful tips:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
I have provided screenshots showing before and after application of the hub software.
I have reproduced the defect multiple times.
This needs to be investigated further but it will always be good idea to connect with your PC vendor to see if they can eliminate/identify any PC driver or OS settings to fix the issue. Because it seems like an isolated issue at the moment and we are not aware of any such issues being reported by other users however you are welcome to raise it further.
Troubleshooting or providing support via the community is outside the scope for myself as an Poly employee. Please raise a ticket with Poly Technical Support.
You will need to provide the following:
• Provide HUB verbose logs (if reproducible)
• Video of issue if possible as it will help visualize the issue.
• -Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.
• Make and model of your PC and its OS version in use.