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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I had a Savi 720 that when a Zoom meeting started, it would wait for me to decide how I wanted to connect to the Savi, desk phone or computer. With the 8220, it automatically connects to the Computer and if I try to switch to the desk phone, it leaves the meeting. I've set the default phone as the desk phone but no luck. 

 

Any ideas?

1 REPLY 1
HP Recommended

Hello @Skijackz,

 

Welcome to Poly Community.

 

Troubleshooting or providing support via the community is outside the scope for myself as an Poly employee.

Please raise a ticket with Poly Technical support.

You will need to provide the following:

• Provide HUB verbose logs (if reproducible)
• Video of issue if possible as it will help visualize the issue.
• -Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.

• Firmware version of Savi Headset and OS Version of your computer.

Best regards

Bhupender

 

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