I'm having trouble connecting to my 5020's via the USB charger. Neither the handset management tool or simpleloader will communicate with the handsets, although the simple loader can reset it back to factory defaults, and the HMP will restart the device, so there is 'some' communication happening. Running the 'test connection' throws up the error Connection Failed! Could not read from the device!
Have tried it on both a windows 7 and xp machine. The correct drivers are loaded for the virtual com port. Is there any specific settings that are required?
If not, the cable you are using may not insert deep enough into the USB Socket as the physical design of the cradle may prevent certain cables to fully be plugged into the charger cradle.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's