Hello,
looking at the Polycom Portal I can see that the 50xx and 60/70xx Handset Tool is actually 1.1.0.11 and the Handset Management Program 1.2.0.17
Have you tried the online Update tool => here <= (unsure if you require a Polycom Account to access) as I just tested this from home and flashed both my 5040 and 5020 under Windows 7 without any issue.
Maybe contact me with a private mail and provide your details and some serials so I can organize KIRK Support to contact you directly.
Best Regards
Steffen Baier
Polycom Global Services
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