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Disconnect cause 127 on Kirk 600v3

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Occasional Contributor

Disconnect cause 127 on Kirk 600v3

Hi all, I have a lot of disconnect cause on my Dect system with disconnect cause 127 (from syslog).

 

What means this error code?

It's logged on syslog if a call fail because there isn't channel available?

 

It's better to upgrade my system? If yes, whitch version is suggested?

 

Thanks

 

My Kirk:

VersionSerialNoCoderSNTP ServerTimeUptime

6.00 dvl-sr2 IP1200[08-60700.55], Bootcode[366], HW[30] 8192/32768
**********
12 Channels of G.711,G.726,G.729,G.723
*******
09.02.2012 10:49
6d  22h  58m  11s 

DECTFirmwareSystem ARIFrequency

14125500 PCS05Ac
000046600006

DECT

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Disconnect cause 127 on Kirk 600v3

Hello epasqualotto,

 

welcome to the Polycom Community.

 

All KWS600v3 Software versions can be found => here <= 

 

I can see below is a single cell system so do you use any repeaters and what issue is experience when the Calls drop?

 

Do they drop on the DECT Side or on the SIP Side?

 

Best regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Disconnect cause 127 on Kirk 600v3

Yes I have one cell and 4 repeaters connected to Cisco CallManager.

I don't know who disconnect first the call but I can check.

When The call is disconnected on the SCCP side user hear an high noise for 3-4 second and on the DECT side the call is dropped.

 

In the log I can see:

 

Oct 25 09:56:08 192.168.10.252 GW-DECT/RADIO 4 026270129*** > Disc
Oct 25 09:56:08 192.168.10.252 GW-DECT/MASTER 4 026270129*** > Disc 127
Oct 25 09:56:08 192.168.10.252 GW-DECT/MASTER 4 026270129*** - Rel

Hope this help

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Disconnect cause 127 on Kirk 600v3

Hi,

 

just a follow up Information.

 

The Polycom Community is not a replacement for the Polycom Support Process and you will need to work with your Polycom Reseller in order to receive support.

 

Did you raise a ticket with Cisco to investigate this on the CUCM End?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4