I used the latest version of the online KIRK Handset Software Updater to update a 5040 handset from 12Va, and all worked perfectly. The logo changed from Polycom to Spectralink and the phone shows it has been updated to 13Fb. This encouraged me to update two more 5040 handsets which were at 13Aa. Both of these updated to 13Fb, but with the display upside down! All of the functions of the phone seem to work properly except for the display being oriented incorrectly.
I tried to downgrade to 13Aa and this worked perfectly, except that the display remained upside down. I tried downgrading one of the newer phones to 12Va, and again it worked except that the display remains upside down.
The originally updated phone (the older one which had been at 12Va) is oriented properly, but the two newer phones remain improperly oriented. Obviously the phones are not really useable in this state.
Solved! Go to Solution.
Glad to hear your fw upgrades after your PC reboot.
Re Upside down display
I'm assuming it is not just the SPECTRALINK logo that is upside down ? but the soft keys also?
If it is just the logo then the handset management tool lets you upload logos customised to your company also and that tool should resolve this issue however if it is the softkeys too you really need to raise this through your reseller who can escalate as appropriate. I've personnaly not seen this issue before.
The entire display contents are upside down; that is, it looks normal if the handset is turned 180 degrees. See attached photo.
as explained before SpectraLink KIRK no longer is part of Polycom and you should in the future raise this via you SpectraLink KIRK reseller or SpectraLink KIRK support directly.
I spoke to my former colleague at KIRK and he commented as follows:
We are often forced to change hardware parts due to end of life. As a result we have displays with different incompatible drivers. Our SW was unfortunately not able to determine the correct driver, which has caused the display to turn upside-down. You can select the correct display driver by entering *99955*0 HOOK or *99955*1 HOOK. *99955*x Change display driver x: 0: ILI9163B display controller. 1: ILI9163C display controller.
Could you check above ?