Plantronics + Polycom. Now together as Poly Logo

How to import the Company phonebook into the Kirk 2010 Handset

Highlighted
Occasional Visitor

How to import the Company phonebook into the Kirk 2010 Handset

Hello everybody,

 

I've just installed a Polycom Wireless Server 6000 with 2 basestations.

The customer bought 7 Kirk 2010 handsets.

 

I created a .csv file with 35 frequently used phonenumbers, here is a example of the .csv file:

"THUIS",0416123456

"**bleep**",0416123456

"john",0612345678

"john mobile",0416123456

"jantje smit",0612345678

 

I imported the .csv via the web console (administration / phonebook)

When i look into the log file, i see:

"Phonebook has retrieved 34 records"

 

But when i open the phonebook on a kirk 2010 handset, i don't see any contacts.

 

Is it possible to use the "company phonebook" with a Kirk 2010??

If it isn't possible, is there a other way to edit the phonebooks of the kirk 2010 handsets?

 

Thanks

Michiel Peeters

 

 

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: How to import the Company phonebook into the Kirk 2010 Handset

Hello Michiel,

 

welcome to the Polycom Community.

 

The 2010 Handset is an entry level Handset and is unable to import the Phone Book as described in this Guide => here <=

 

You have to manually add the phone numbers.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2