Hello Alan,
welcome to the Polycom Community.
- Is this a KWs600v3 or a KWS6000?
- What Software Version are these Units on?
The KWS6000 had the following added/changed in PCS08:
Handset display handling during SIP calls has been improved with respect to displaying other party username and display name.
P-Asserted-Identity or Remote-Party-ID, INVITE and INVITE responses are used to update the handset display with other party username and display name. Specifically, this makes the handset update the display correctly during call transfer and call forwarding on several SIP servers including Cisco Unified Call Manager. Furthermore, this makes the display name of the other party update correctly in connection with group call pickup on a 3CX PBX.
Best Regards
Steffen Baier
Polycom Global Services
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