Hi to all!
I have 3 handset KIRK 5020 with the fallowing device information:
Type - 5020
Hardware PCS - 4A
Sw Part Number - 14141201
SW PCS - 06Ja
I mean this are from one of them and i want to up-grade it but surprize...no firmware for this type. I tryit with some of them similary but all that i have now all 3 handset stay always only in flash mode :(:(
I can't close it anymore from the up-left key,only to open and...finish :(:(
I've try it with this firmware:
and no result.
What can i do more,or where can i find the right firmware?
Thank you for help me,Mike
welcome to the Polycom Community.
You should usually contact your Polycom Reseller or Polycom Support as you have simply flashed the wrong Firmware on the Handset.
SW Part Number 14141201= Kirk 5020
SW Part Number 14141251= Kirk 5040
Please check with your Polycom reseller or if you have access via => here <= for the correct Software.
Thx a lot for your help,but from those link i was to take the firmware...
Now i was to contact they about this firmware.
Thank you once again,Mike
As a follow up on Steffen's reply, I can inform you that the latest firmware version for the KIRK 5020 Handset is called: PCS09Aa. You need to contact your Polycom (KIRK) reseller to obtain the firmware. Previous firmware versions can be downloaded via the link Steffen supplied.
Should you be interested in information about future KIRK DECT firmware releases you can sign up for the KIRK Technical Newsletter here. The newsletter is distributed on a quarterly basis.