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KIRK 5020

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Occasional Visitor

KIRK 5020

Hi to all!

I have 3 handset KIRK 5020 with the fallowing  device information:

Type - 5020

Hardware PCS - 4A

Sw Part Number - 14141201

SW PCS - 06Ja

I mean this are from one of them and i want to up-grade it but surprize...no firmware for this type. I tryit with some of them similary but all that i have now all 3 handset stay always only in flash mode :(:(

I can't close it anymore from the up-left key,only to open and...finish :(:(

I've try it with this firmware:

14141251_08Na.hsx

14141251_07Hb.hsx

14141251_08Ja.hsx

and no result.

What can i do more,or where can i find the right firmware?

Thank you for help me,Mike

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: KIRK 5020

Hello Mike,

 

welcome to the Polycom Community.

 

You should usually contact your Polycom Reseller or Polycom Support as you have simply flashed the wrong Firmware on the Handset.

 

SW Part Number 14141201= Kirk 5020

SW Part Number 14141251= Kirk 5040

 

Please check with your Polycom reseller or if you have access via => here <= for the correct Software.

 

Best regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: KIRK 5020

Hi!

Thx a lot for your help,but from those link i was to take the firmware...

Now i was to contact they about this firmware.

Thank you once again,Mike

Message 3 of 4
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Polycom Employee

Re: KIRK 5020

Hi Mike,

 

As a follow up on Steffen's reply, I can inform you that the latest firmware version for the KIRK 5020 Handset is called: PCS09Aa. You need to contact your Polycom (KIRK) reseller to obtain the firmware. Previous firmware versions can be downloaded via the link Steffen supplied.

 

Should you be interested in information about future KIRK DECT firmware releases you can sign up for the KIRK Technical Newsletter here. The newsletter is distributed on a quarterly basis.

 

Kind regards,

Sofia Rasmussen

KIRK Marketing

Message 4 of 4