Plantronics + Polycom. Now together as Poly Logo

KIRK 6000 Active Directory access in a call

willi
Occasional Contributor

KIRK 6000 Active Directory access in a call

Hello,

 

I've installed a KIRK 6000 system with AD access recently. Corporate Address book access to AD works in idle state. I have problems acces AD while handsets is in call. Does somebody know how to access AD to farward existing call to a ldap phone book entry?

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: KIRK 6000 Active Directory access in a call

Hello willi,

welcome to the Polycom Community.

As far as I am aware this is not supported. The LDAP functionality utilizes the MSF functionality and whilst in an active call the lookup is not possible.

 

Please work with your Polycom KIRK reseller if you need further details.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2