My customer recently had their KWS 1500 die. As an alternative my supplier sold me a KWS 8000 and told me that I did not need to replace the base stations or the handsets. I have since purchase and partially installed the new unit but cannot get a sinlge base station to recognize. Seems pretty simple to connect, so either I am completely missing something or the base stations are not compatible. Only intle on the base station is a stcier that says "Kirk Base Station s/w 14077702-05_c" Please help! People I bought from are close for the day and I seem to be up a creek. Thanks.
welcome to the Polycom Community.
All KWs2500 and KWS8000 compatible Base stations are listed => here <=
For further clarification you may want to ring the Spectralink support team => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Hey thanks for the reply Steffen,
I had also found and read that document you referenced but the sw version of my base station is not listed there as a supported hardware. I did finally get a hold of the Polycom guys in the States and they suggested that I would need to upgrade the firmware in all of the base stations to a newer version. Problem now is that in order to do that you need a specific programming cable to do this and of course it is not a stock item and they are telling me its is probably 2 weeks out before I get it. Kind of ridiculous the supplier doesn't even have one of those cables, so mine and my customers pain continues. I will let you know if the eventuall upgrade works. Cheers.
would you be able to post a Phone of the back of the base ?
I am not to familiar with the North American older KIRK solutions and the base may be 2.4Ghz rather than 1.8/1.9 as newer DECT solutions use.
There was a functionality added to the KWS8000 to flash Software via the KWS but I have not touched a KWS in about 2 years so the support guys should know what they advised you.
I bring this post to the attention of the Danish Team as well so they may be able to advise you.