Plantronics + Polycom. Now together as Poly Logo

KWS 8000 and compatible base station

Highlighted
Visitor

KWS 8000 and compatible base station

My customer recently had their KWS 1500 die.  As an alternative my supplier sold me a KWS 8000 and told me that I did not need to replace the base stations or the handsets.  I have since purchase and partially installed the new unit but cannot get a sinlge base station to recognize.  Seems pretty simple to connect, so either I am completely missing something or the base stations are not compatible.  Only intle on the base station is a stcier that says "Kirk Base Station s/w 14077702-05_c"  Please help!  People I bought from are close for the day and I seem to be up a creek.  Thanks.

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: KWS 8000 and compatible base station

Hello dman_tel,

welcome to the Polycom Community.

 

All KWs2500 and KWS8000 compatible Base stations are listed => here <=

 

For further clarification you may want to ring the Spectralink support team => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Visitor

Re: KWS 8000 and compatible base station

Hey thanks for the reply Steffen,

I had also found and read that document you referenced but the sw version of my base station is not listed there as a supported hardware.  I did finally get a hold of the Polycom guys in the States and they suggested that I would need to upgrade the firmware in all of the base stations to a newer version.  Problem now is that in order to do that you need a specific programming cable to do this  and of course it is not a stock item and they are telling me its is probably 2 weeks out before I get it.  Kind of ridiculous the supplier doesn't even have one of those cables, so mine and my customers pain continues.  I will let you know if the eventuall upgrade works.  Cheers.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: KWS 8000 and compatible base station

Hi,

 

would you be able to post a Phone of the back of the base ?

 

I am not to familiar with the North American older KIRK solutions and the base may be 2.4Ghz rather than 1.8/1.9 as newer DECT solutions use.

 

There was a functionality added to the KWS8000 to flash Software via the KWS but I have not touched a KWS in about 2 years so the support guys should know what they advised you.

 

I bring this post to the attention of the Danish Team as well so they may be able to advise you.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4