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KWS300 MISSED CALLS

MDellera
MDellera
Occasional Visitor
‎11-08-2012 01:22 AM
‎11-08-2012 01:22 AM

KWS300 MISSED CALLS

Hello,

i have installed a KWS 300 with PCS12 firmware.

I have connect to this wireless server some KIRK 5040 and some GIGASET C610 phone.

All works great, the only problem is that i can't see the "MISSED CALLS" on the GIGASET PHONE.

On the KIRK's phone i have no problem.

 

Can you help me ?

 

It's a phone problem or a KWS problem ?

 

Thank's

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎11-08-2012 01:47 AM
‎11-08-2012 01:47 AM

Re: KWS300 MISSED CALLS

Hello MDellera,

welcome to the Polycom Community.

The KIRK DECT solutions are GAP compatible but the protocol between the KIRK Handset's and the Gigaset may differ and this may cause the missing missed calls as experienced by yourself.

 

Unfortunately this is something that has to be expected when using 3rd party devices.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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