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KWS300 MISSED CALLS

MDellera
Occasional Visitor

KWS300 MISSED CALLS

Hello,

i have installed a KWS 300 with PCS12 firmware.

I have connect to this wireless server some KIRK 5040 and some GIGASET C610 phone.

All works great, the only problem is that i can't see the "MISSED CALLS" on the GIGASET PHONE.

On the KIRK's phone i have no problem.

 

Can you help me ?

 

It's a phone problem or a KWS problem ?

 

Thank's

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: KWS300 MISSED CALLS

Hello MDellera,

welcome to the Polycom Community.

The KIRK DECT solutions are GAP compatible but the protocol between the KIRK Handset's and the Gigaset may differ and this may cause the missing missed calls as experienced by yourself.

 

Unfortunately this is something that has to be expected when using 3rd party devices.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 2