i have a Question.
Support KWS300 SW PCS08 and Cisco Callmanager v8.5 the Feature "Pick up"? **3 dosn`t work.
Solved! Go to Solution.
I'm taking a punt on this but I think you have got the **3 short code from the KWS600v3 which used SKINNY to communicate with CISCO, the KWS300 uses SIP.
For **3 to work the CISCO would need this to be configured as a pickup short code for SIP on the CISCO. If that is the case can you use **3 from other SIP devices eg Xlite softphone. If this does work from say Xlite then can you grab the SIP trace from the softphone and the KWS300 using wireshark?
If you do the tests on the KWS300 I suggested this will move you forward with the KWS300. The handset in this case in not important since all the intergration is at the KWS300 level.
Thanks for the feedback.
I know with other SIP PBX's that call pickup does work with the KWS300 I use it every day.
So you have checked the CISCO programming and call pickup **3 is enabled for SIP extensions?
And does **3 work with a softphone connected to the CISCO ?