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KWS300 reboots automatically

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Occasional Contributor

KWS300 reboots automatically

Hi

 

my KWS300 PCS08 reboots automatically many times in the last times. The quality of conversation on the PP are very bad.

 

What is the problem on the KWS300?????

 

Thanks for Help!!!!

 

 

 

 

02-09-2011 09:05:29.834 ProcessID=0x00 Address=0x000008ff WARNING MESSAGE

SE err: IwuCCHandler state:14, Event:10h, SubEvent:82h. PMID: 0 0 8

02-09-2011 09:51:31.561 ProcessID=0x20 Address=0xffffffff CRITICAL MESSAGE

Assertion 'To != NULL || Dialog != NULL' failed at transaction.c:4939

02-09-2011 09:51:32.625 ProcessID=0xff Address=0xffffffff NOTICE MESSAGE

KGAP 1.9.0 (30299) started

 

02-09-2011 11:34:31.191 ProcessID=0x20 Address=0xffffffff CRITICAL MESSAGE

Assertion 'To != NULL || Dialog != NULL' failed at transaction.c:4939

02-09-2011 11:34:32.257 ProcessID=0xff Address=0xffffffff NOTICE MESSAGE

KGAP 1.9.0 (30299) started

02-09-2011 11:34:32.276 ProcessID=0x00 Address=0xffffffff INFO MESSAGE

Read 0 clusters from database.

 

09-09-2011 08:00:33.606 ProcessID=0x04 Address=0x00000b01 WARNING MESSAGE

rcv Lc_DATA_ind (dlei:00000b-01). Exp. seqno (Vr):1, Rcv seqno (Ns):0

09-09-2011 09:08:18.959 ProcessID=0x20 Address=0xffffffff CRITICAL MESSAGE

Assertion 'To != NULL || Dialog != NULL' failed at transaction.c:4939

09-09-2011 09:08:20.028 ProcessID=0xff Address=0xffffffff NOTICE MESSAGE

KGAP 1.9.0 (30299) started

 

 

 

 

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee

Re: KWS300 reboots automatically

 

The upcoming Q4 release corrects a problem with SIP INFO signalling:

 

Sending DTMF signaling (key-presses) via SIP INFO in an early dialog could cause the KGAP to restart, this has been corrected.

If the setup uses early dialogs from the other end and key-presses are being made before the call is connected this may be the issue here.

 

Please check if SIPO INFO signalling is being used and if yes try the scenario at the customer. If this is the case the upcoming Q4 will correct it.

 

Regards

Max

 

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee

Re: KWS300 reboots automatically

 

The upcoming Q4 release corrects a problem with SIP INFO signalling:

 

Sending DTMF signaling (key-presses) via SIP INFO in an early dialog could cause the KGAP to restart, this has been corrected.

If the setup uses early dialogs from the other end and key-presses are being made before the call is connected this may be the issue here.

 

Please check if SIPO INFO signalling is being used and if yes try the scenario at the customer. If this is the case the upcoming Q4 will correct it.

 

Regards

Max

 

View solution in original post

Message 2 of 4
Highlighted
Occasional Advisor

Re: KWS300 reboots automatically

Is the Q4 release available now? Does Polycom give partners or customers with a support subscriptions earlier access to new firmware releases than they do to the general public?

 

Thanks,

-

Doug

Message 3 of 4
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Polycom Employee & Community Manager

Re: KWS300 reboots automatically

Doug,

 

PCS10 (Q4/2011) has been released on the Polycom Portal.

 

If you have access you can download it.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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