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KWS6000 an Kirk handset 2010

Occasional Contributor

KWS6000 an Kirk handset 2010

Hi all,

 we have some problem to registered an handset 2010 to a KWS6000.

KSW6000: HW PCS03E, Firmware PCS06A

In configuration steps, we notice that IPEI number (in our case:0554904233822) must be insert *without* last digit (if we use all digits , the IPEI is not recognised).

We have tried also to set "autocreate user" but without result (handset remain in subscribe searcing...)

Any ideas?

Thanks for reply




Message 1 of 2
Polycom Employee & Community Manager

Re: KWS6000 an Kirk handset 2010

Hello supporto_iffor,


welcome to the Polycom Community.


Did you follow this guide => here <=


Is your KWS6000 and the 2010 Handset both for 1G8 or 1G9 or a mix?


The Software PCS06A is from 12/2010 and rather outdated so I can only advise to contact your Polycom Reseller in order to obtain a newer software and then work via your Polycom Reseller if you still have issues registering the handset.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2