Hello Joerg,
if the device is an unknown device then something in the registration has gone wrong.
Did you supply a PIN or does the KWS600v3 require a PIN?
According to it's User Guide the Unit requires a PIN of 0000 or 1111 as described => here <=
Usually 3rd Party DECT Devices like compatible GAP Phones sometime require a PIN and this needs to be setup on the KWS to be requested or the registration will fail.
Please provide more feedback or try to work through your Distributor directly with Polycom KIRK in Denmark.
Best Regards
Steffen Baier
Polycom Global Services
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