Hello Joerg,
if the device is an unknown device then something in the registration has gone wrong.
Did you supply a PIN or does the KWS600v3 require a PIN?
According to it's User Guide the Unit requires a PIN of 0000 or 1111 as described => here <=
Usually 3rd Party DECT Devices like compatible GAP Phones sometime require a PIN and this needs to be setup on the KWS to be requested or the registration will fail.
Please provide more feedback or try to work through your Distributor directly with Polycom KIRK in Denmark.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
