Hello Alessandro,
as already explained in => this <= similar case for a KWS300 the Pickup Code must be programmed/be available on the CUCM Side.
Cisco uses a propitiatory SIP Protocol for their Pickup Functionality on this Phone series if they run SIP instead of Skinny and are therefore able to pickup.
Easiest test for you is registering a Softphone (X-lite) to the CUCM and try to pick the call up there. Without a feature code you will be unable to do so.
Please liaise with Cisco on how to do this with a 3rd Party SIP Phone or request this as an enhancement on their end.
An analog Extension would need the same functionality.
This is not a limitation on the KWS side.
Best Regards
Steffen Baier
Polycom Global Services
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