Plantronics + Polycom. Now together as Poly Logo

Registration rejected after firmware upgrade

SOLVED
Highlighted
Occasional Contributor

Registration rejected after firmware upgrade

Hi all, I've just upgrade my Wireless server 600v3 to the latest firmware but now all is down with this message:

 

Feb 28 12:26:04 192.168.10.252 GK 0 REGISTER-IN(192.168.10.252:2059),GK-ID=RADIOS-UNINIT,H323=IP1200-0f-43-f2
Feb 28 12:26:04 192.168.10.252 GK 0 DISCOVER-IN(192.168.10.252:2056),GK-ID=RADIOS-UNINIT,H323=IP1200-0f-43-f2,E164=1
Feb 28 12:26:04 192.168.10.252 GK 0 REGISTER-REJ(192.168.10.252:2059),H323=IP1200-0f-43-f2
Feb 28 12:26:04 192.168.10.252 EP 0 REGISTRATION-DN(192.168.10.252:1719),GK-ID=RADIOS-UNINIT,Reason=Registration Rejected

 

I don't know if it's connected but when I upload the new license file I got:

 

Config upload line 1 of 7 skipped

Config upload completed

 

Any suggestion?

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Registration rejected after firmware upgrade

Hello ,

 

has your Radio got an ID and is the Master IP 127.0.0.1 ?

 

For all future queries please work with your reseller.

 

Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Registration rejected after firmware upgrade

Hello epasqualotto,

 

even that the Community is not a replacement for the Polycom KIRK Support is your 600v3 SIP, Skinny or H323 ?

 

The log shows:

 

H323

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Contributor

Re: Registration rejected after firmware upgrade

It's skinny. Also if I go to Administrator - Dect - Radio

I get:

Dect system is not ready.
Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Registration rejected after firmware upgrade

Hello,

 

usually every support issue should be logged with your Reseller and / or Polycom KIRK DECT Support.

 

What do you class as the latest Software ?

 

The Version 8 (10-80500.27) for example would require a new Licenses (usually free but needs to be requested from KIRK) in order to utilize the Version 8.

 

Above is all described in the Polycom KIRK KWS600v3 Service Release.pdf that comes with the Upgrade Kit and I am only highlighting this as I am not aware what exactly you have actually done.

 

Please work with your usual support channel.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Contributor

Re: Registration rejected after firmware upgrade

Now I got this firmware: 7.00 hotfix18 IP1200[70300.30], Bootcode[7030030], Hardware[30]

 

and I have followed step-by-step the upgrade guide inside the kit. All the upgrade process was ok but now all my DECT network is down.

 

Thanks

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Registration rejected after firmware upgrade

Hello ,

 

has your Radio got an ID and is the Master IP 127.0.0.1 ?

 

For all future queries please work with your reseller.

 

Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: Registration rejected after firmware upgrade

Hello Enrico,

 

as I can see in Ticket 1-168632794 that my advise has helped you to fix your issue so could you be so kind and mark this post as a fixed solution?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7