Hello,
usually every support issue should be logged with your Reseller and / or Polycom KIRK DECT Support.
What do you class as the latest Software ?
The Version 8 (10-80500.27) for example would require a new Licenses (usually free but needs to be requested from KIRK) in order to utilize the Version 8.
Above is all described in the Polycom KIRK KWS600v3 Service Release.pdf that comes with the Upgrade Kit and I am only highlighting this as I am not aware what exactly you have actually done.
Please work with your usual support channel.
Best Regards
Steffen Baier
Polycom Global Services
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