BT600 firmware 1723 constant blue/purple flashing

[djjuice]

has anyone experienced this? Sure it works correctly, but it's really annoying to have it flash all the time. I've tried in other laptops and it acts the same in each.

[SteffenBaierUK]

Hello @djjuice ,

Welcome to the Poly Community.

• Is this a day 1 issue or did this only happen after moving to this newer software?
• Is there a specific reason for doing this?
• What Operating System do you encounter this with and what exact version?

I assume this should come into our support organization.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[djjuice]

Hello Steffen,

here are the answers:

• Is this a day 1 issue or did this only happen after moving to this newer software?

      This only took place after applying the new firmware

• Is there a specific reason for doing this?

I dont know of a reason why it's doing this, I applied the firmware update for the teams certification

• What Operating System do you encounter this with and what exact version?

I'm using windows 10 version 1909

[SteffenBaierUK]

Hello @djjuice 

as suggested please get this into our support organization >here<.

Best Regards

Steffen Baier

[djjuice · Accepted solution]

I heard back from support, looks like support pages are being updated but this is new expected behavior:

Solid Purple = Stand By

Flashing Blue = In a call

Solid Purple = Playing media

No headset paired to BT600 = Flashing Blue & Purple

the flashing is the new default and is annoying, I was told to just ignore it.. now i have to unplug when not in use since this is not fun to look at when not in use, not easy to ignore

[schu70]

This issue is only related to when MS Teams is running.  If you insert the BT600 without team running there is no change in behavior with the adapter lights.  Also when Teams is running the Dial Tone option is no longer functional (pushing headset call button to get dial tone).  I called in a ticket to this matter and they said they were aware of these issues.

[jball]

This should have had some sort of pop-up indicating a behavior change! There should also be options to revert to previous behavior. I don't need my BT600 to blink to let me know it can't connect to my headset. This was a lousy addition.

Thanks for doing the research and sharing your findings!

[Billy-Bob]

This new feature is really annoying... please undo it or at least give us an option to turn it off.

i now have to sit and watch a flashing light all the time

[seabass0118]

Same here guys, notwithstanding that it took unfair amount of digging aroud for the last week or so to find that this is an awkward "work as expected" bug/behavior, it is obviously far from ideal.  I keep my headset Off most of the time in between taking calls, and my laptop On obviously, with my corporate MS Teams IM running all day and even nights...  Now I have this 2-color flashing going on 24 hours a day!?!  Who thought that was a good idea???

[SteffenBaierUK]

Hello @schu70 , @jball , @Billy-Bob , @djjuice and @seabass0118 

I have reported this to our product management and they are looking into this.

Best Regards

Steffen Baier