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BT600 firmware 1723 constant blue/purple flashing

SOLVED
chevyavalanche
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

Mine is still flashing and isn't fixed. What's worse is that I have this headset connected to PC and to a landline. When the USB thing is flashing blue, I cannot make or receive any outside calls from landline! I've done all of the troubleshooting steps recommended and nothing fixes this. I'm also using MS Teams. When I 'm done with a Teams call, the USB thing continues to flash and the only to stop it is to pull it out and re-insert it which isn't a viable solution.

 

When I make a landline call, once the call has ended, the USB flashing stops and it goes to being on constantly (blue) which is what it should do.

 

There are no updates to my s/w as I just checked. Please help. Thanks.

 

 

Message 61 of 65
SteffenBaierUK
Polycom Employee & Community Manager

Re: BT600 firmware 1723 constant blue/purple flashing

Hello @chevyavalanche 

 

Welcome to the Poly Community.

 

Can you contact headset.helpline@poly.com ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 62 of 65
tgbanshee
Occasional Advisor

Re: BT600 firmware 1723 constant blue/purple flashing

Finally fixed with firmware Version 2006!!!!!!!!!!!

 

Thank you Poly!

Message 63 of 65
pmj
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

After reading through this forum, I tried to upgrade my firmware from 1723 to the latest.

First I upgraded the headset successfully and the upgrade was successfull.

When the BT600 upgrade started, the Poly Lens app crashed.

The BT600 won't work after that, the PC detects that BT600 is connected however Poly Lens PLT Hub won't detect it.

So I went from flashing lights to a bricked dongle.

Is there something I can do to get it to work again or is this dongle dead?

 

Message 64 of 65
wstanley
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

This flashing light is a horrible idea.  When I'm on a call I already know that!  I don't need a very distracting light flashing at me all the time to tell me I'm on a call or to tell me that I'm listening to some music.  I can't think of any reason why having a flashing light during normal operation would ever be considered a good thing.

 

I have developed a partial solution though - I folded an index card so that it covers up the light.  It is a big improvement!  The only thing I don't like about it is that the red light to indicate that I'm on mute is sometimes useful and now I no longer have that.  But to me, the trade-off is well worth it.  A more permanent solution may be a piece of black electrical tape, but I have hopes (perhaps unfounded) that someone will eventually realize how annoying this is and change it.

Message 65 of 65