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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We have bought B4220 Voyager UC, and according to the quick setup guide. 
Single-click on the right phone will pause/play music. 

We have tried this on computers playing video on youtube, and on mobile phone playing music on Spotify.

It does not work.

 

However, the quick setup guide also says that doubble-click will skip to next song and tripple-clicks will go to previous song. 

Both of these features work while connected to computer playing video on youtube and playing music on mobile phone in Spotify.

 

How do I solve this issue with single-click pause/play not working. 

2 REPLIES 2
HP Recommended

Are there no support here, or is my issue unclear?

 

How is the best way to contact official techical support? 

HP Recommended

Hello @kimarild1 

 

Welcome to the Poly Community.

 

Can you contact headset.helpline@poly.com ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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