Re: Issues with B4220 Voyager UC

kimarild1 · ‎10-20-2020

Hi,

We have bought B4220 Voyager UC, and according to the quick setup guide.
Single-click on the right phone will pause/play music.

We have tried this on computers playing video on youtube, and on mobile phone playing music on Spotify.

It does not work.

However, the quick setup guide also says that doubble-click will skip to next song and tripple-clicks will go to previous song.

Both of these features work while connected to computer playing video on youtube and playing music on mobile phone in Spotify.

How do I solve this issue with single-click pause/play not working.

kimarild1 · ‎10-25-2020

Are there no support here, or is my issue unclear?

How is the best way to contact official techical support?

SteffenBaierUK · ‎10-25-2020

Hello @kimarild1

Welcome to the Poly Community.

Can you contact headset.helpline@poly.com ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's