• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-07-2021 08:57 AM

HP Recommended

Hi,

 

I've just bought a Voyager Focus UC headset (PN 202652-104) and I can't pair it with the BT600. I've tried it both on another computer and on Playstation with no success.

 

I've tried a few troubleshooters:

- reinstalled the sound drivers

- switching the headset to pairing mode and then clicking on the small button on the BT600 (the lights started blinking blue and red but no success)

- I closed the MS Teams and tried the same steps

- I installed the Plantronics HUB but when I try to update the firmware I got a Windows message saying the USB device is not recognized

 

I'm running Windows 10 x64 20H2 version.

 

What else can I do?

 

Thank you.

3 REPLIES 3

‎05-08-2021 04:16 AM

HP Recommended

Hello @MiguelB ,

 

Welcome to the Poly Community.


I suggest you give our Support Team a call and then return here to update the community on the solution.

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-10-2021 02:09 AM

HP Recommended

Thank you Steffen.

 

I've tried before posting here. I've tried two different phone numbers but couldn't reach to anyone. Can you please confirm me which number should I call?

 

Thank you one more time.

Was this reply helpful? Yes No

‎05-10-2021 02:49 AM

HP Recommended

Hello @MiguelB 

 

usually using https://www.poly.com/support/contact gets you to your local support team.

 

Alternatively, there should be a way to use Email as well.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.