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[Poly] Voyager 4245 Office - Teams Enabled "Answering Call" from headset" does not work

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Occasional Visitor

[Poly] Voyager 4245 Office - Teams Enabled "Answering Call" from headset" does not work

Issue – When trying to answer a teams call the from the headset it says “answering call” but does not pick up ( have to do this manually with the mouse.  this is happening on all 9 Voyager 4245 Office we have.f

 

Hardware – 

• HP EliteDesk 800 G4 DM
• OS Windows 10 Pro 1903 Build 18362

 

Other Hardware – Tested Same Result
• HP Probook 440 G6
• OS Windows 10 Pro 1909 18363

 

 

Poly Hardware
• Voyager 4245 Office (Teams)
• Voyager Base-M CD Firmware – v.330
• Headset – v.77

Software – Teams
1.3.00.26064 (32BIT)

Plantronics Hub - although the software settings are set to teams to attached 



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1 REPLY 1
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Polycom Employee & Community Manager

Re: [Poly] Voyager 4245 Office - Teams Enabled "Answering Call" from headset" does no

Hello @CJ28 

 

Welcome to the Poly Community.

 

Can you contact headset.helpline@poly.com ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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