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Polycom Content App - no code asked

maurice77
Occasional Contributor

Polycom Content App - no code asked

Hello, we have Trio 8800 with Visual+. We recently deployed the Polycom Content App both on Windows and Mac and it's working fine. We do not like only one thing: when a client is connected and sharing content, if another client initiates a connection to the same device, the first one is kicked out. It should be like when connecting with AirPlay, in that case the confirmation for the connection is required on the Trio. Am I missing something or is the feature really missing?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Content App - no code asked

Hello @maurice77 ,

 

Welcome back to the Poly Community.

The basic minimum information a new or follow up post should contain the below.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync, Zoom or BlueJeans)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allows us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

No backup is attached so we are not sure how you set up Airplay as an example.

 

Since UC Software 5.8.0 we support content.ppcipServer.authType=passcode (default is “none”).


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
maurice77
Occasional Contributor

Re: Polycom Content App - no code asked

Since UC Software 5.8.0 we support content.ppcipServer.authType=passcode (default is “none”).

Hello Steffen,

thank you for your answer. With this setting enabled I am prompted to insert the security code before connecting, and it's fine. Now, imagine that the Trio is attending a call (for example a MS Teams meeting, we since we have RealConnect working), and I'd like to "inject" content in the meeting from my laptop using the app... in that moment, the connected display will be showing the other participants' cameras and will not be on the "desktop", so the security code will not be visible and I will not be able to connect.

Before activating the security code we had a similar problem with the IP address (visible on the desktop but not visible during a call) but we solved telling users to check the IP on the trio's display tapping on the hamburger button... but about the security code, I am not aware of another place to find it besides the poly's desktop...I found googling this setting that shoud let me decide the security code: 

content.ppcipServer.meetingPassword

but I cannot find it in the PDMS-E to be added... it seems not existing anymore

 

fw 5.9.0.11421

 

edit: the security code is near the IP address when tapping on the hamburger - never seen that before

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Content App - no code asked

Hello @maurice77 ,

 

content.ppcipServer.meetingPassword does no longer exist.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
maurice77
Occasional Contributor

Re: Polycom Content App - no code asked

Hello Steffen,

as said in the previous edited post, the security code is mentioned next to the IP address when tapping on the hamburger button in the trio's desktop (see image)

In this way users in the room are always able to start screen sharing using the content app

Thanks

 

Message 5 of 5