I am new at my workplace we have a Polycom Nortel Soundstation 2 NTAB4213. Here's what we've tested:
Help! Any suggestions?
Polycom manufactured these phones originally for Nortel now Avaya so I would ask in one of their forums.
Thanks for that tip. However, I just tried and can't access the forum at Avaya.com because we don't have a company ID. Any other tips?
What is the phone registering to? It sounds like there is a registration server configuration error which is causing the dialing string to fail. Are you dialing 9 + 1 +areacode+number (assuming you're in the US)?
Joe, I've tried both 9+1+ area code, and 9+ just the last 7 digits. On our regular phones we just dial out - we don't need to dial 9 and we don't need to dial area code for local calls.
Our voicemail seems to be through Nortel Networks. Do you think that would be a factor in this?
You need to speak with whoever is providing your phone services whether it is an onsite PBX or a local telephone provider. A support group should control the dialing plan in the PBX or Centrex service that is routing the calls from your phones.