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Service contract renewal notices - who gets them?

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Occasional Contributor

Service contract renewal notices - who gets them?

Who does Polycom send out service contract renewal notices to?  I have a VSX 3000 that I purchased several years ago.  I discovered this summer that the service contract expired on it, but I never got a renewal notice from anyone.  I'm now being asked to pay a re-activation fee.  Does the service contract renewal notice go to the dealer that I purchased the device from?

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