Plantronics + Polycom. Now together as Poly Logo

Wireless Content & Room Names Option


Wireless Content & Room Names Option



Since the Pano app is supported by the following system.


Polycom Realpresence Group Series

Polycom RealPresence Debut

Polycom Centro

Polycom RealPresence Trio


Is there any plans for the Pano App to allow room names as an option instead of IP address ?. I understand that the Polycom Pano system supports this function, but the other systems supported above cant use rooms names to connect even after the initial connection. Only IP addresses are displayed in the recent rooms list.


Is there any plans for this to be intoduce in a future release ?




Polycom Employee & Community Manager

Re: Wireless Content & Room Names Option

Hello @Joe85,

welcome back to the Polycom Community.

We do not discuss or talk future development within the Polycom community and you will have to work with a Polycom reseller or Polycom Sales Engineer on any roadmap features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Polycom Employee

Re: Wireless Content & Room Names Option


Thank you for bringing this to our attention. For the non-Trio systems, the Pano App will try to retrieve the room name immediately after a sucessful connection has been made and add the room name to the "Recent Rooms" list (i.e. only a one-time entry of the IP address is required). On Windows 10 and MacOS, the Pano App is able to detect Polycom Pano systems via their Bluetooth discovery and will automatically show their room names in the "Recent Rooms" list.


For Trio, we are currently working to resolve this feature disparity.


Message 3 of 4

Re: Wireless Content & Room Names Option

Hi Rob,


Really good to know that something is being done to fix this function. We have 2 group series 500, 5 Trio 8800 and 1 Pano . THe Pano App cannot find any of the rooms apart from the Pano box which only shows up intermittently after toggleing the bluetooth on and off a few time. 


One thing that works without fail is are the DNS room names. easy to setup / Job done. I understand why bluetooth discovery looks attractive, as there is no need to DNS map IP addresses. 

PLease see the attached images.