I received a prompt to upgrade my firmware for my BT600 today in the Plantronics Hub. After the update my Mute status no longer works with Zoom. If I press the mute button on the Voyager 5200 headset I get the standard voice message telling me it's is muted, but it doesn't actually mute in Zoom and people can still hear me. If I mute in Zoom it does not change the status of the mute in the app in the system tray and I don't get the voice telling me I'm muted. I use this headset for work calls so it is critical I know when and when I'm not on mute.
This was working perfectly before the firmware update. I called support and they said they had received a few similar calls after upgrading the firmware but didn't have a fix. Is anyone else seeing this issue?
Same situation here. However I did not notice it, as I have the zoom audio setting "synchronize headset buttons" turned off all the time, because I experienced problems with this with other gear.
So, until support can sort this out for you, maybe as workaround disable the setting in zoom. and then either use zoom mute (to show others that you are muted) or use Voyager mute to "silently" mute... at least you will know the status (screen display of zoom, popup in zoom that you are muted when you speak while zoom-muted; or audio info from Voyager (you are muted) and red LED instead of blue on BT600...
maybe this is of help for you.
I have the same issue. Hope it can be fixed soon.
I am having the same issue with my Plantronics Savi W720-M. It started after I updated the Plantronics Hub as well.
Mute button also not working for me, but in MS Teams.
This is a brand new headset to replace the same model, so at least this post confirms that it is likely not the physical button that is broken.
My left (answer/end call button) and right (play-pause music) buttons also appear to be broken.
My headset is listed as "Voyager Focus UC" in the Plantronics Hub and is Product ID: 0127.
My BT600 is Product ID: 02EE
If you also updated the Voyager Focus UC headset to firmware version 612, have you also noticed any of the following to be true?
are any of you using the Plantronics Hub 3.22 and Zoom?
If yes I suggest downgrading to Hub 3.21 from >here<
If you still have issues please contact email@example.com or regional support can be found here:
I have Hub 3.22 installed on my computer, but I do not use Zoom. This is happening to me in MS Teams. And, when I am not even using my Voyager Focus UC with a computer, the mute button no longer makes a noise when I press the button.
I have two Voyager Focus UC headsets and two BT600s at the moment. Why? Because I moved departments and my old manager wants my headset back, so my manager bought me an identical one.
@webhead - What headset are you using with the BT600? If you have the Voyager Focus UC, did you chance also update its firmware to v612?