I have two hearing impaired users who were just issued VVX410s. In looking at the specs for this model, the handset is supposed to be hearing aid compatible, however the users report they are having difficulty hearing conversations. Both users are in a factory setting with background noise. They are asking for a handset with built in volume controls. I have two questions for Polycom:
1. Is there a way to optimize the built in hearing aid/coil?
2. is there a Polycom compatible handset that we could order that has built in volume control?
All Polycom handsets are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23).
I am not aware that we manufacture or sell any other handsets and the phone itself can adjust the volume.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's