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DTMF Issue with Sound structure voip interface

cjoseph23
Occasional Visitor

DTMF Issue with Sound structure voip interface

We have about 15 Soundstructure Voip Interface cards in our conference rooms.  The VOIP card is registered back to Cisco UCM as a 3rd party SIP endpoint.  I followed the guide to configure both the UCM side as well as the voip card.

 

http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/Deployment_Guid...

 

When I place a phone call - I get connected.  But if I try to pass DTMF to a IVR the it appears the digits are not being passed entirely.  Is there any configuration on the polycom that I would need to get DTMF to pass correctly?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: DTMF Issue with Sound structure voip interface

Hello Joseph,

welcome to the Polycom Community.

Have a look at the FAQ in the VoIP section here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
YashPal
Valued Contributor

Re: DTMF Issue with Sound structure voip interface

Hi Joseph,

 

polycom always have a introp issues with cisco,i have also a worest experiense.it does not pass a DTMF sequence if you are using  a any cisco 3rd party interface.

BR
Yash
Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: DTMF Issue with Sound structure voip interface

Hello YashPal,

could we kindly keep to the facts and try to find out what the issue actually is before we give a reply like this that may be totally unconnected to the original posters query?

 

As we are following the SIP standard and offer different ways to transmit DTMF (inbound / outbound) we should be able to figure out what is going on.

 

In the worst case scenario the original poster should contact Polycom support via their Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
PlcmTony
Polycom Employee

Re: DTMF Issue with Sound structure voip interface

Hello Joseph,

 

Has your DTMF issue been resolved between the Soundstructure VoIP interface and the Cisco UCM?

 

If not, please open a case at 1-800-POLYCOM, and open a case.

Please provide:

 

From the VoIP interface -

1. Export_all configuration

2. Boot and app logs

3. Packet capture (right before boot up)

 

From the Soundstructure console-

1. Soundstructure log from the wiring page.

 

Thanks

 

Message 5 of 5