We're experiencing an issue with our newly upgraded digital DE rooms and audio.
After establishing a call, one side of the calls audio will sound all garbled as if they are underwater almost. In most cases a reboot of the Polycom HDX 9006 at the site where the sound is originating from that sounds bad has cleared it up.
However, we'd like to eliminate this from happening at all if possible.
These HDX 9006 units are running version 18.104.22.168-14006 of software (I know
3.0.5 is current) and they are attached to SoundStructure units running
One suggestion was to ensure that the speed and duplex settings for network were hard set at 100/Full, but that has not corrected the issue.
Derek Abrams, Principal Sr. Analyst D. ABRAMS + COMPANY, LLC