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Soundstructure VOIP Interface

Occasional Visitor

Soundstructure VOIP Interface

A client of ours has come up with an issue that I cannot answer so I am posting here in the hope someone can.


Simply, they wish to change the thier phones and voice gateways, this includes a number of Soundstructures' with VOIP cards, to use e.164 rather than 4 digit extensions. 


Unfortunately, it appears they cannot enter the e.164 address into the VOIP web interface, I quote from an email sent to me by the client:


"We tried to update via the web interface but the + does not appear to be accepted by the web page."


I have attached an image of the web interface to show what and where they are referring to.

Message 1 of 2
Polycom Employee & Community Manager

Re: Soundstructure VOIP Interface

Hello martinw,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First" within the VoIP section.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2